Refund policy
Last updated: 9 August 2026
Spring is a fresh, perishable food product, so we're unable to accept returns or exchanges. There's no need to send anything back to us. If something's wrong with your order, please don't worry, we'll always put it right. Nothing in this policy affects your statutory rights as a consumer.
Returns
Because our products are perishable food, we cannot accept physical returns. If your order is damaged, spoiled, incorrect or faulty, please don't send it back, just follow the steps below and we'll sort it out.
Damaged, spoiled or incorrect orders
Please check your order as soon as it arrives and get in touch straight away if anything is damaged, spoiled, defective or incorrect, so we can make it right as quickly as possible.
The quickest way is our Let's fix this page, just enter your order number and choose the option that applies. You can also email your order number to admin@springbroth.com. Please choose the option that fits:
- Full order damaged: a full refund, showing on your account within three to five working days
- Full order damaged: we resend the order, plus a voucher for 30% of the damaged goods to use on your next order, dispatched within three to five days
- Part order damaged: we refund the cost of the damaged bottles, showing on your account within three to five working days
- Part order damaged: a voucher for the value of the damage plus 20%, to use on your next order at springbroth.com
Your consumer rights
As perishable food, our products are exempt from the standard 14-day right to cancel under the Consumer Contracts Regulations 2013. This does not affect your rights if your order arrives faulty, damaged, spoiled or not as described. Under the Consumer Rights Act 2015, the products we sell must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a refund or replacement, and nothing in this policy limits those rights.
Not satisfied?
If you're not happy with Spring for any reason, contact us within five days of delivery via our Let's fix this page and we'll arrange a full refund or replacement.
Exchanges
As our products are perishable, we can't swap items for a different flavour. If you'd like to try something else, the best way is to place a new order.
Subscriptions
If you're not satisfied with a subscription delivery, get in touch for a refund. You can also pause or cancel anytime from your account, with no penalties.
Refunds
Once we've approved a refund, you'll be refunded to your original payment method. Refunds usually show on your account within three to five working days, though your bank or card provider may take a little longer to post it.
Contact
Questions about this Refund Policy, or a problem with your order, should go to admin@springbroth.com or via our Let's fix this page.
Spring Food Limited, trading as Spring
Unit 15, Five Tree Works
Bakers Lane
West Hanningfield
Chelmsford
CM2 8LD
Email: admin@springbroth.com
Telephone: 07572 915696
Company registration number: 11629704
VAT registration number: GB309790577
