FAQ

General Nutrition Subscriptions Delivery Farmer's Markets Refunds & Returns
No matching sections found

General

Find the most frequently asked questions below.

  • Bone broth is made by simmering or pressure-extracting animal bones (and often meat) for extended periods. The process extracts collagen, protein, minerals, and amino acids into a nutrient-dense liquid. Spring's method involves roasting bones first, then pressure extracting for maximum flavour and nutrition.

  • Three things:

    (1) We roast bones before extracting, creating deep, rich flavour competitors don't achieve.

    (2) We pressure extract instead of just simmering – maximising nutrition and concentration.

    (3) Maintain concentration. What's extracted goes straight into the bottle. Result: 5.4g protein per 100g, against 2.4g to 3.2g for the leading alternatives.

  • Two ways:

    (1) Heat gently in a pan or microwave (90 seconds) and drink as a warm beverage.

    (2) Use as a base for cooking – soups, risottos, sauces, braising, deglazing pans.

  • Yes. Spring is whole food – Just bones, vegetables, herbs. Many customers drink 250ml daily as part of their morning, midday, or evening ritual.

  • Refrigerate after opening and consume within 3 days. Unopened, Spring lasts 3 months refrigerated. You can also freeze it for longer storage.

  • Yes. Just don't freeze it in the glass bottles, decant into freezer-proof containers first, like ice-cube trays or zip-seal freezer bags.

Nutrition

  • Our Blonde Chicken has 5.4g of protein per 100g (or 13.5g per 250ml bottle). This is the highest protein content in the UK bone broth category, more than double most competitors.

  • Yes. Collagen from bones breaks down during cooking into gelatin and amino acids (glycine, proline, hydroxyproline) that your body can absorb. Spring is collagen-rich due to our extended pressure extraction process.

  • Potential benefits include:

    • Gut health: Glycine and glutamine support gut lining integrity
    • Joint support: Collagen, glucosamine, chondroitin from cartilage
    • Skin, hair, nails: Collagen building blocks
    • Protein: Easy-to-digest complete protein
    • Minerals: Bioavailable calcium, magnesium, phosphorus

    Note: These are potential benefits based on bone broth's nutrient profile. Individual results vary.

  • Yes for: Paleo, Keto, Low-Carb, Gluten-Free, Dairy-Free, Whole30

    No added: Salt, sugar, gluten, dairy

    Contains: Meat (beef or chicken)

  • Approximately 30-50 kcal per 100ml (varies by flavour). Low-calorie, high-protein, nutrient-dense.

  • What minerals are in Spring?

    Spring is naturally rich in magnesium, and also provides calcium and vitamin B12, drawn straight from roasted bones and vegetables during pressure extraction. Everything is bioavailable and easily absorbed. Amounts vary by flavour, per 250ml serving:

    Magnesium: Thai 133mg (35% of your daily needs), Blonde 120mg (32%), Beef 88mg (23%).

    Calcium: Beef 144mg (18%), Blonde 105mg (13%), Thai 99mg (12%).

    Vitamin B12: Thai 0.80µg (32%), Blonde 0.55µg (22%). Our Beef broth contains only a trace.

    Benefits: Bone density, muscle function, nervous system, sleep quality.

    Are the minerals added?
    No. Everything is naturally occurring and extracted from the ingredients, nothing is added or fortified. We add apple cider vinegar to boost extraction.

    GLYCINE & GLUTAMINE

    Glycine: Supports digestion, sleep, detoxification.

    Glutamine: Fuel for gut lining, crucial for gut barrier integrity.

    Benefits: Gut health, immune function, inflammation reduction.

Subscriptions

  • Everything lives in your customer portal. The easiest way in is the magic link in your subscription emails, no login needed. You can also manage it by logging into your Spring account.

  • Yes, anytime from your customer portal, in a couple of clicks, no penalties.

  • Yes. In your customer portal, open the products card and use Edit to add, remove or swap products, or change your delivery frequency, whenever you like.

  • Your subscription renews and charges automatically on your chosen schedule, and we ship straight after. You'll get an email reminder before each renewal, so there are no surprises.

  • Yes. Each upcoming delivery in your customer portal has a Skip button, plus a Reschedule option if you'd rather just move the date.

  • If a renewal can't be processed, we'll email you a secure link to update your payment details so you don't lose your place.

Delivery

  • Yes. Orders placed before 2pm Monday-Thursday ship next day. Friday orders ship Monday.

  • Free local delivery: For selected postcodes (see question below)
    Next day delivery: £9.99
    Orders over £50: Free delivery
    Orders under £50: £6.99 delivery

    Order before 2pm Monday to Thursday for next-day delivery.

  • We are very pease to be able to offer free shipping to our local community. Please note, our Spring delivery driver can only deliver to the following postcodes:

    E1, E1W, E2, E3, E7, E8, E9, E10, E11, E12, E15, E17, E18, E20, EC1, EC2, EC3, EC4, N1, N1C, N5, N7, N16, NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11, SE1, SE3, SE4, SE10, SE11, SE13, SE14, SE16, SE17, SE21, SE23, SE24, SW1, SW2, SW3, SW4, SW5, SW7, SW8, SW9, SW10, SW11, SW12, SW18, SW19, W1, W2, W8, W9, W10, W11, W14, WC1, WC2, CM1, CM2, CM4, CM14, CM15

    See local delivery map.

  • Currently we only deliver within the UK mainland, excluding Northern Ireland.

  • You'll receive a tracking link via email once your order ships. Click the link to see real-time delivery updates. Download the Shop App to view real-time maps and delivery notifications automatically. You should find a Shop App QR code on your order confirmation page.

  • Our courier will leave your order in a safe place or with a neighbour if you're not home. You can add delivery instructions during checkout.

    Deliveries can only be arranged before collection by courier from Spring. Once dispatched from Spring, it is the customer's responsibility to ensure receipt is made within 48 hours.

  • The quickest way is our Let's fix this form, just enter your order number and pick the option that applies. You can also email your order number to admin@springbroth.com. Please choose the option below that applies, so we can put it right as quickly as possible:

    • Full order damaged: full refund (3 to 5 working days to show the refund on your account)
    • Full order damaged: resend the order, plus a voucher for 30% of the damaged goods to use on your next order (3 to 5 days to dispatch)
    • Part order damaged: refund the cost of the damaged bottles (3 to 5 working days to show the refund on your account)
    • Part order damaged: a voucher for the value of the damage plus 20%, to use on your next order at springbroth.com

Farmer's Markets

  • Saturday:
    Primrose Hill Food Market
    Pimlico Road Farmers Market
    Parliament Hill Farmers Market

    Sunday:
    High Street Kensington Farmers Market
    Blackheath Farmers Market
    Victoria Park Market
    Queens Park Farmers Market
    Islington Farmers Market

    See full list with addresses on our Where to Buy page

  • Yes. We offer tasting samples at all our market stalls so you can try before you buy.

  • Yes. Pricing is consistent across markets and our website.

  • Yes. Bring your clean glass bottles to any of our market stalls and we'll reuse them. Ask nicely and we will give you a loyalty stamp.

Refunds & Returns

  • If you're not satisfied with Spring for any reason, contact us within 5 days of delivery for a full refund or replacement.

  • We can't accept returns – Please discard product and refer to the Delivery & Tracking section and see the damages question.

  • No – Please see above.

  • Please refer to the Delivery & Tracking section and specifically, the damages question.

  • Yes. If you're not satisfied with a subscription delivery, contact us for a refund. You can also pause or cancel anytime, no penalties.

contact us

Haven't found what you're looking for? Get in touch and we'll do our best to help you with your query.

write to us